Legal

Ziracle

Customer Terms & Conditions

Last updated: 1st April 2026

ZIRACLE LTD • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

hello@ziracle.com • ziracle.com

This agreement applies between you, the User of this Website, and ZIRACLE LTD, a company registered in Scotland (Company No. [SC844466]) whose registered office is at 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU (“Ziracle” / “we” / “us” / “our”), the owner and operator of this Website.

Your agreement to comply with and be bound by Clauses 1, 2, 5–10 and 14–23 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3, 4, and 11–13 apply only to the sale of Goods. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending you an order confirmation email indicating that your order is confirmed and on its way to you.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Carrier” means any third party responsible for transporting purchased Goods from our premises or those of our brand partners to customers.

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website.

“Goods” means any products that we advertise and/or make available for sale through this Website, including fashion, beauty, wellness, homeware, food and drink, and other lifestyle products sourced from independent ethical brands.

“Payment Information” means any details required for the purchase of Goods from this Website, including but not limited to credit/debit card numbers, bank account numbers and sort codes.

“Service” means collectively any online facilities, tools, services or information that we make available through the Website either now or in the future.

“User” / “Users” means any third party that accesses the Website and is not employed by us and acting in the course of their employment.

“Vendor” / “Brand” means an independent seller or brand partner whose products are listed and sold through the Website.

“Website” means the website that you are currently using (https://ziracle.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.

We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 years of age, you may only use Ziracle with the involvement of a parent or guardian.

In accordance with UK law, when you place an order for alcoholic beverages or other age-restricted products with a Vendor on Ziracle you warrant that you are at least 18 years of age and legally capable of entering into binding contracts.

3. Customers

These Terms and Conditions are intended to deal with customers who are consumers (individuals acting for purposes wholly or mainly outside their trade, business, craft or profession). These Terms and Conditions do not apply to trade customers buying Goods in the course of business.

4. International Orders

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and we make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.

As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your Goods will be free of signs of tampering. United Kingdom consumer protection laws may not apply to international orders.

5. Intellectual Property

Subject to the exceptions in Clause 6, all Content included on the Website, unless uploaded by Users, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Ziracle, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given our express written permission to do so.

6. Third Party Intellectual Property

Unless otherwise expressly indicated, all intellectual property rights including but not limited to copyright and trademarks in product images and descriptions belong to the manufacturers or distributors of such products as applicable.

Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

7. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

8. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Ziracle or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

9. Links to This Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site without our prior permission. Deep linking (i.e. links to specific pages within the site) requires our express written permission. To find out more please contact us by email at hello@ziracle.com.

10. Use of Communications Facilities

When using the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

• You must not use obscene or vulgar language;

• You must not submit Content that is unlawful or otherwise objectionable, including but not limited to Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

• You must not submit Content that is intended to promote or incite violence;

• The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;

• You must not impersonate other people, particularly employees and representatives of our business or our affiliates;

• You must not use our systems for unauthorised mass-communication such as “spam” or “junk mail”.

You acknowledge that we reserve the right to monitor any and all communications made to us or using our systems, and that we may retain copies of any and all such communications.

11. Accounts

In order to purchase Goods on this Website and to use certain other parts of the Service, you may be required to create an Account which will contain certain personal details and Payment Information. By creating an Account you represent and warrant that:

• all information you submit is accurate and truthful;

• you have permission to submit Payment Information where permission may be required; and

• you will keep this information accurate and up-to-date.

We recommend that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you.

If you have reason to believe that your Account details have been obtained by another person without consent, you should contact us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched.

12. Termination and Cancellation of Accounts

• Either Ziracle or you may terminate your Account. If we terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

• If we terminate your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.

• We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

• If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days.

• If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

13. Goods, Pricing & Availability

• Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from us correspond to the actual Goods, we are not responsible for minor variations from such descriptions. This does not exclude our liability for mistakes due to negligence on our part.

• Where appropriate, you may be required to select the required size, model, colour and/or number of the Goods that you are purchasing.

• We neither represent nor warrant that Goods will be available. Stock indications on the Website may not take into account sales that have taken place during your visit. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

• All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All prices on the Website include VAT unless specifically stated otherwise.

• We allow some of our Vendors to sell alcohol and age-restricted products, as long as they comply with all applicable laws and regulations pertaining to the sale, postage and delivery of such products. These Vendors must carry the required licences and must have completed our registration process. Buyers of age-restricted products warrant that both the buyer and the recipient are at least 18 years old, and that the transaction will comply with all applicable laws.

14. Orders & Delivery

• No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending to you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between us and you.

• If we, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

• The risk in the Goods shall remain with us until they leave our premises or those of our Vendors.

• Delivery charges will be made known at the time of order as these prices can vary. It may not be possible to deliver some products to certain areas.

• Please ensure you have included the full address details, including an accurate postcode and telephone number. We or our Carrier will deliver to the address provided in good faith and cannot accept responsibility if the intended recipient is no longer at that address.

• Where the Carrier is unable to find someone to accept delivery, they will leave a card at the address for the recipient to arrange re-delivery. If the recipient fails to make contact in good time, we reserve the right to charge for re-delivery.

• Orders for a number of items for delivery to the same address may be dispatched separately and we cannot guarantee delivery on the same day.

• We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to Acts of God, war, terrorism, civil unrest, government action, labour disputes, or failure of utilities or telecommunications services.

15. Subscription (Recurring Order) Plans

• You may choose to subscribe to a subscription plan through the Website. By entering into a subscription plan, you acknowledge that your subscription has an initial and recurring payment feature and that you accept responsibility for all recurring charges prior to cancellation.

• We will submit periodic charges (at the interval selected by you, e.g. every 1, 2 or 3 months) without further authorisation from you, until you cancel from your Account page using the “Cancel Subscription” button.

• The initial payment for your subscription order will be taken at the time of checkout. Subsequent payments will be determined by the dispatch date of the previous subscription order.

• You can cancel your subscription at any time via your Account dashboard. Cancellations made more than 3 days before the next renewal date take effect immediately. Cancellations made within 3 days of the renewal date will take effect after the next upcoming delivery.

• All subscription orders are subject to availability. If your subscription product is not available, we may offer a reasonable substitute and will notify you by email prior to delivery where possible. You will have the option to accept the substitute, pause, or cancel your order.

• You have the option to pause your subscription at any time, provided notice is given at least 3 days before your next renewal date.

• Subscribe and Save discounts may be available. The discount on your initial order may differ from the discount on recurring orders. Special offers will not apply on top of any Subscribe and Save discount, except where they relate to meeting a minimum spend threshold.

• We reserve the right not to renew your subscription at any time, without giving reasons for our decision.

16. Returns Policy

Incorrect or Faulty Goods

If you receive Goods which do not match those that you ordered, or which are faulty, you should contact us within 14 calendar days to arrange your return. You will be given the option to have the Goods replaced (if available) or to be refunded through the payment method used by you. Refunds will be issued within 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

Your Right to Cancel (UK Consumer Contracts Regulations 2013)

As a consumer in the United Kingdom, you have a statutory right to cancel your order within 14 calendar days without giving any reason. This cancellation period begins the day after you, or a nominated third party, receive the Goods. If the Goods are delivered in instalments, the 14-day period begins on the day you receive the final instalment.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email to hello@ziracle.com) before the cancellation period expires. You must then return the Goods to us within 14 calendar days of informing us. You are responsible for the cost of returning Goods under this right unless they are faulty or incorrect.

We will issue your refund no later than 14 calendar days after we receive the returned Goods back, or after you provide evidence that you have returned them, whichever is earlier. Refunds will include the standard delivery charges paid by you. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded.

Exceptions to the Right to Cancel

The right to cancel under the Consumer Contracts Regulations 2013 does not apply to:

• Goods made to your specifications or that have been personalised;

• Goods which are liable to deteriorate or expire rapidly;

• Sealed Goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery (e.g. beauty, skincare and health products that have been opened or used);

• Goods which are, after delivery, inseparably mixed with other items;

• Goods consisting of audio or video recordings or computer software in sealed packaging where the seal has been broken after delivery;

• Perishable goods, once your order has been dispatched;

• Customised goods, if the customisation process has begun at the time you seek to cancel.

For returns received outside the 14-day window (or outside a Vendor’s own longer policy where applicable), any refund at our discretion will be issued as a credit note or voucher.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf, and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer.

17. Gift Cards

• These gift card terms apply to pound sterling gift cards purchased online through the Ziracle website (ziracle.com).

• We reserve the right to update and change the terms and conditions of our gift cards at any time. This does not affect your statutory rights. Use of your Ziracle gift card constitutes acceptance of these Terms and Conditions.

• The value of your Ziracle gift card can only be redeemed at ziracle.com and must be redeemed within the applicable redemption period.

• A Ziracle gift card shall have a redemption period of 12 months from the date of issue, following which it expires automatically. Any remaining balance on an expired card will be removed and the card code will become invalid. We have no obligation to remind you of a gift card’s expiry.

• The gift card balance cannot be exchanged for cash or redeemed against the purchase of another card.

• The maximum amount an individual Ziracle gift card can hold is £2,500.

• Gift cards may be used to pay for the whole or any part of an order. Only one gift card may be used per order. Gift cards are non-refundable.

• You are solely responsible for the safekeeping and security of your gift card code. In cases where your Ziracle gift card is lost or stolen, we are unable to replace or reimburse the remaining balance.

• Where a purchase paid for using a gift card is subsequently returned for a refund, the refund will be credited back to the original (or a new) gift card. Where part payment was made by gift card, the gift card portion of any refund will be credited to a gift card first; any remaining balance will be refunded to the other payment method used.

18. Privacy

Use of the Website is also governed by our Privacy Policy and Cookie Policy, both of which are incorporated into these Terms and Conditions by this reference and are available at ziracle.com/privacy-policy and ziracle.com/cookie-policy respectively.

19. Disclaimers

• We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, or that all information provided will be accurate. We make no guarantee of any specific results from the use of our services.

• No part of this Website is intended to constitute advice, and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

• Unless expressly indicated in the product description, Ziracle is not the manufacturer of the products sold on our Website. Whilst we work to ensure that product information on our Website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our Website. You should always read the labels, warnings and instructions provided with the product before using or consuming it. This notice does not affect your statutory rights.

• Whilst we use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your devices.

20. Changes to the Service and These Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If we are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

21. Availability of the Website

The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will be free of defects and/or faults. To the maximum extent permitted by law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

We accept no liability for any disruption or non-availability of the Website resulting from external causes including but not limited to ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

22. Limitation of Liability

• To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.

• Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of Ziracle.

• Nothing in these Terms and Conditions excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

• Nothing in these Terms and Conditions excludes or restricts our liability under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

• In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.

23. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

24. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

25. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Ziracle.

26. Communications

All notices and communications shall be given to us either by post to our registered address or by email to hello@ziracle.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day, and on the next business day if the email is sent on a weekend or public holiday.

We may from time to time, if you opt to receive it, send you information about our products and/or services. If you do not wish to receive such information, please use the ‘unsubscribe’ option in any such communication or contact us directly.

27. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Ziracle shall be governed by and construed in accordance with the Laws of Scotland. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

ZIRACLE LTD • Company registered in Scotland • hello@ziracle.com • ziracle.com

These terms and conditions were last updated on 1st April 2026. Please insert your company registration number before publishing.

Ziracle

Privacy Policy

Last updated: 1st April 2026

ZIRACLE LTD (SC844466) • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

hello@ziracle.com • ziracle.com

1. Introduction

Welcome to Ziracle’s Privacy Policy. Ziracle is operated by ZIRACLE LTD, a company registered in Scotland (Company No. SC844466), whose registered office is at 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU (“Ziracle”, “we”, “us”, “our”).

We are committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 (“DPA 2018”), and the Privacy and Electronic Communications Regulations 2003 (“PECR”).

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what your rights are. It applies to all personal data processed by us in connection with your use of ziracle.com and any purchase made through our platform.

Please read this policy carefully. If you have any questions, contact our Data Protection Contact using the details in Section 2.

2. Who We Are and How to Contact Us

Ziracle is the Data Controller for personal data collected through this Website. This means we determine the purposes and means of processing your personal data.

Data Protection Contact: Hamish Lawson

Email: hello@ziracle.com

Post: 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

3. Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity & Profile Data: first name, last name, gender, date of birth, username or similar identifier.

Contact Data: email address, delivery address, billing address, telephone number.

Transactional Data: details of purchases you have made through our platform, including order history, products ordered, and order values.

Financial & Billing Data: payment card details (processed securely by our payment provider — we do not store full card numbers), billing address.

Technical Data: IP address, browser type and version, device identifiers, time zone setting and location, operating system and platform, and other technology on the devices you use to access our Website.

Usage Data: information about how you use our Website, including pages visited, products viewed, search terms, time spent on site, clickstream data, and referral source.

Marketing & Communications Data: your preferences for receiving marketing communications from us, and records of your communication history with us.

Customer Support Data: records of any correspondence, complaints, feedback or survey responses.

We also collect, use and share aggregated and anonymised data (for example, overall traffic patterns or category-level purchase trends). This data does not identify you personally and is not subject to this Privacy Policy.

We do not knowingly collect any Special Category personal data (such as data relating to race, ethnicity, religion, health, sexual orientation or biometric data), nor data relating to criminal convictions or offences.

4. How We Collect Your Personal Data

We collect personal data through the following means:

• Directly from you — when you create an account, place an order, subscribe to our mailing list, complete a form, contact us, or participate in a promotion or survey.

• Automatically — as you interact with our Website, we automatically collect Technical Data and Usage Data via cookies and similar tracking technologies. Please see our Cookie Policy at ziracle.com/cookie-policy for full details.

• From third parties — including our e-commerce platform (Shopify), our payment processor (Stripe), our email and SMS marketing platform (Klaviyo), advertising platforms (Google, Meta, TikTok), and our affiliate network (Awin) where you have clicked through a tracked affiliate link.

5. How We Use Your Personal Data

We will only use your personal data where we have a lawful basis to do so. The table below sets out our main processing activities, the type of data involved, the lawful basis we rely on, and our standard retention period.

Where we rely on Legitimate Interests as our lawful basis, we have determined that our interests are not overridden by your rights and freedoms. You have the right to object to processing on this basis — see Section 9.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Website. Cookies are small files placed on your device that allow us and our third-party partners to recognise your browser and collect certain information.

We use the following categories of cookies:

• Strictly necessary cookies — essential for the Website to function (e.g. shopping cart, user session). These do not require your consent.

• Analytics cookies — used to understand how visitors interact with our Website, including Google Analytics. These require your consent.

• Marketing and advertising cookies — used to deliver relevant ads and measure campaign performance across Google, Meta and TikTok. These require your consent.

• Functional cookies — used to remember your preferences and enhance your experience. These require your consent.

When you first visit our Website, you will be asked to set your cookie preferences via our cookie consent banner. You can update your preferences at any time using the cookie settings link in the footer of our Website.

For the full list of cookies we use, please see our Cookie Policy at ziracle.com/cookie-policy.

7. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary:

Service Providers (Data Processors)

These companies process personal data on our behalf and are contractually bound to use it only on our instructions:

• Shopify Inc. — our e-commerce platform, which hosts our storefront and processes order data.

• Stripe Inc. — our payment processor. Stripe processes your payment card data securely under PCI-DSS compliance. We do not store your full card details.

• Klaviyo Inc. — our email and SMS marketing platform, used to send order confirmations, account notifications and marketing communications where you have opted in.

• Google LLC — Google Analytics (website analytics) and Google Ads (advertising).

• Meta Platforms Inc. — Meta Pixel and Meta Ads, used for advertising and campaign measurement.

• TikTok Technology Ltd — TikTok Pixel, used for advertising and campaign measurement.

• Awin Ltd — our affiliate marketing network, used to track and reward referrals from affiliate partners.

• Delivery carriers — we share your name and delivery address with logistics and courier partners to fulfil your order.

Vendors and Brand Partners

Where you purchase a product from an independent brand sold through our platform, we share the relevant order details (name, delivery address, items ordered) with that Vendor solely for the purpose of fulfilling your order. Vendors are required to handle your data in accordance with applicable data protection law.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulators, courts or other authorities if required by law, or where we reasonably believe disclosure is necessary to protect our legal rights or the safety of others.

Business Transfers

In the event that Ziracle is sold, merged or its assets transferred, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the acquiring entity’s privacy policy will govern subsequent use of your data.

8. International Transfers of Personal Data

Some of our third-party service providers are based outside the UK. Processing your personal data through these providers involves transferring your data outside the UK. This applies primarily to US-based providers including Shopify, Stripe, Klaviyo, Google, Meta and TikTok.

Whenever we transfer personal data outside the UK, we ensure an appropriate safeguard is in place, which will typically be one or more of the following:

• The destination country benefits from UK adequacy regulations, meaning the ICO has determined it provides an adequate level of data protection;

• The transfer is subject to a UK International Data Transfer Agreement (IDTA) or the ICO’s approved addendum to EU Standard Contractual Clauses; or

• The recipient participates in a recognised data protection framework such as the UK-US Data Bridge where applicable.

You may request further information about the specific safeguards in place for any given international transfer by contacting us at hello@ziracle.com.

9. Your Rights

Under UK GDPR and the DPA 2018, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you (a Subject Access Request).

• Right to rectification — you may ask us to correct inaccurate or incomplete personal data.

• Right to erasure (‘right to be forgotten’) — you may ask us to delete your personal data where there is no legitimate reason for us to continue holding it.

• Right to restrict processing — you may ask us to suspend the processing of your personal data in certain circumstances.

• Right to data portability — you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service.

• Right to object — you may object at any time to processing based on our Legitimate Interests, including profiling, or to processing for direct marketing purposes.

• Rights related to automated decision-making — you have the right not to be subject to a decision based solely on automated processing where that decision produces significant legal or similarly significant effects on you.

• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at hello@ziracle.com. We will respond within one calendar month. We will not charge a fee unless your request is manifestly unfounded or excessive. We may need to verify your identity before actioning your request.

10. Marketing Communications

We will only send you marketing emails or SMS messages where you have opted in to receive them. You can unsubscribe at any time by:

• Clicking the ‘unsubscribe’ link in any marketing email;

• Replying STOP to any marketing SMS; or

• Contacting us at hello@ziracle.com.

Opting out of marketing will not affect transactional communications (such as order confirmations and dispatch notifications), which we send on the basis of contract.

11. Data Security

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These include:

• Encryption of data in transit using SSL/TLS;

• Access controls limiting personal data access to those with a legitimate business need;

• Use of reputable, certified third-party platforms including Shopify and Stripe (PCI-DSS compliant for payment data);

• Regular review of our data protection policies and practices.

No method of transmission over the internet is completely secure. Whilst we take all reasonable steps to protect your personal data, we cannot guarantee its absolute security. If you believe your interaction with us is no longer secure, please contact us immediately at hello@ziracle.com.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware and, where required, notify you directly without undue delay.

12. Children’s Privacy

Our Website is not directed at children under the age of 18 and we do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data to us without your consent, please contact us at hello@ziracle.com and we will delete that data promptly.

13. Third Party Websites

Our Website may contain links to third-party websites. This Privacy Policy applies only to ziracle.com. We are not responsible for the privacy practices of any third-party sites and encourage you to read the privacy policy of every website you visit.

14. Changes to This Privacy Policy

We keep this Privacy Policy under regular review. Any updates will be posted on this page with a revised “last updated” date. Where changes are material, we will notify you by email or by a prominent notice on our Website before the changes take effect. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

15. Governing Law

This Privacy Policy is governed by the laws of Scotland. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the Scottish courts.

ZIRACLE LTD • SC844466 • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU • hello@ziracle.com • ziracle.com

This Privacy Policy was last updated on 1st April 2026.

Ziracle

Cookie Policy

Last updated: 1st April 2026

ZIRACLE LTD (SC844466) • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

hello@ziracle.com • ziracle.com

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet or mobile) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is being used.

Similar technologies — such as pixels, web beacons, and local storage — work in comparable ways and are also covered by this policy. We refer to all of these collectively as “cookies” throughout this document.

2. How We Use Cookies

We use cookies on ziracle.com to:

• Make our Website function correctly (e.g. keeping items in your shopping cart);

• Remember your preferences and settings;

• Understand how visitors use our Website so we can improve it;

• Measure the effectiveness of our advertising campaigns; and

• Deliver relevant advertising to you on other platforms.

Under the Privacy and Electronic Communications Regulations 2003 (PECR), we are required to obtain your consent before placing any non-essential cookies on your device. We do this via our cookie consent banner, which appears when you first visit our Website.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for our Website to function and cannot be switched off. They are typically set in response to actions you take, such as setting your privacy preferences, logging in, or adding items to your basket. You can set your browser to block these cookies, but parts of the Website will then not work.

Strictly necessary cookies do not require your consent under PECR.

3.2 Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us understand which pages are most and least popular and how visitors move around the site. All information collected is aggregated and therefore anonymous at the reporting level.

These cookies require your consent.

3.3 Marketing and Advertising Cookies

These cookies are set by our advertising partners and used to build a profile of your interests in order to show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will still see adverts but they will be less targeted to your interests.

These cookies require your consent.

3.4 Functional Cookies

These cookies enable enhanced functionality and personalisation on our Website, such as remembering your preferences and region. They may be set by us or by third-party providers whose services we use.

These cookies require your consent.

Please note that Hotjar is a session recording and heatmapping tool. Where active, it may record mouse movements, clicks and scrolling behaviour on our Website in order to help us understand user experience. Hotjar is configured to automatically suppress any text fields where you enter personal data (such as name, email and payment fields). You can opt Hotjar out entirely at: hotjar.com/legal/compliance/opt-out.

4. Your Cookie Choices

4.1 Cookie Consent Banner

When you first visit ziracle.com, a cookie consent banner will appear asking you to accept or decline non-essential cookies by category. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our Website.

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device and delete them individually;

• Block third-party cookies;

• Block all cookies from specific sites; or

• Block all cookies entirely.

Please note that blocking all cookies may affect the functionality of our Website and others you visit. Links to cookie management instructions for the most common browsers:

• Google Chrome: support.google.com/chrome/answer/95647

• Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

• Apple Safari: support.apple.com/en-gb/guide/safari/sfri11471

• Microsoft Edge: support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge

4.3 Opting Out of Advertising Cookies

You can opt out of interest-based advertising from specific providers using the links below:

• Google: adssettings.google.com

• Meta (Facebook & Instagram): facebook.com/ads/preferences

• TikTok: tiktok.com/legal/page/row/privacy-policy (Ads section)

• Your Online Choices (all participating ad networks): youronlinechoices.eu

5. Third Party Cookies

Some cookies on our Website are set by third parties, not by Ziracle directly. We do not have control over these third-party cookies. Each third party’s use of cookies is governed by their own privacy policy:

• Google: policies.google.com/privacy

• Meta: facebook.com/policy.php

• TikTok: tiktok.com/legal/privacy-policy

• Klaviyo: klaviyo.com/legal/privacy

• Hotjar: hotjar.com/legal/policies/privacy

• Trustpilot: legal.trustpilot.com/end-user-privacy-terms

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal or regulatory reasons. Any updates will be posted on this page with a revised “last updated” date. We encourage you to check this page periodically.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

Email: hello@ziracle.com

Post: 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

This Cookie Policy should be read alongside our Privacy Policy (ziracle.com/privacy-policy) and Customer Terms & Conditions (ziracle.com/terms-conditions).

ZIRACLE LTD • SC844466 • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU • hello@ziracle.com • ziracle.com

This Cookie Policy was last updated on 1st April 2026.

Ziracle

Brand Terms & Conditions

Last updated: 1st April 2026

ZIRACLE LTD (SC844466) • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU

hello@ziracle.com • ziracle.com

This agreement applies as between you, the User of this Website acting as a Brand, and ZIRACLE LTD (Company No. SC844466) of 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU, United Kingdom, the owner of the Website (“Ziracle” / “We” / “Us” / “Our”). Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. The Agreement is also deemed effective by your clicking your acceptance to these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately. This Agreement constitutes the entire understanding and agreement with respect to the subject matter hereof and supersedes all prior agreements between or among the parties relating to the subject matter of this Agreement and all past dealing or industry custom.

1. Definitions

In this Agreement the following terms shall have the following meanings:

“Agreement” means these Brand Terms and Conditions together with any Brand Handbook, schedules or other documents incorporated by reference.

“Brand” means the business or individual entering into this Agreement to list and sell Products through the Website.

“Brand Content” means all content, materials, images, descriptions, trademarks, logos and other intellectual property provided by the Brand to Ziracle for use in connection with the Services.

“Brand Handbook” means the operational guide provided by Ziracle to Brands at onboarding, as updated from time to time, which sets out operational procedures, SLAs, tiering criteria and other guidelines.

“CMS” means the content management system and order management platform made available by Ziracle to Brands.

“Customer” means any individual who purchases or seeks to purchase Products through the Website.

“Net Sales Price” means the gross order value net of postage and packaging, insurance costs and any sales taxes.

“Order” means a Customer’s purchase of one or more Products through the Website.

“Products” means the goods listed by the Brand for sale through the Website.

“Services” means the marketplace platform, CMS, order management, payment processing and associated services provided by Ziracle to Brands under this Agreement.

“Website” means ziracle.com and any sub-domains thereof.

“Working Day” means any day other than a Saturday, Sunday or public holiday in Scotland.

2. Services Provided by Us

A. Following commencement of the Term, Ziracle will:

1. provide a password so that the Brand may construct a shop front and update the shop front whenever such functions are made available by Ziracle;

2. provide Our Services with reasonable skill and care; and

3. use reasonable endeavours to restore any faults in Our Services as soon as reasonably practicable. The Brand acknowledges that the transmission of information via the internet is not completely secure, there is always a risk that communications by electronic means may not reach their intended destination, or may do so much later than intended, for reasons outside Ziracle’s control, and that it is technically impossible to provide Our Services entirely free of fault at all times.

B. Ziracle reserves the right to revise or alter Our Services at any time. Any variation in Our Services will be subject to these Conditions.

C. The Website provides a platform to allow Brands to offer and sell their Products directly to Customers. In doing so, the Brand authorises and appoints Ziracle as its commercial agent to directly negotiate and/or conclude the sale and/or purchase of Products between the Brand and Customers via the Ziracle Services, and Ziracle accepts this appointment on the terms of these Conditions. As part of this process:

• any contract to sell and buy Products is made only between the Brand and Customer concerned and Ziracle is not a party to any such contract;

• Ziracle facilitates the negotiation of the sale of Products between Customers and Brands through the use of the CMS and email communication services operated and managed by Ziracle, together with Our Services that contribute to increasing the Brand’s goodwill, promote the Brand’s Products and generally encourage Customers to place orders with Brands;

• Products offered for sale through the Website are neither owned nor come into the possession of Ziracle at any time.

D. The Brand hereby acknowledges that Ziracle has sole and complete discretion whether to invite or select prospective Brands to subscribe to use of the Service.

E. Ziracle may from time to time introduce a Brand to third parties with whom special terms have been arranged unique to Brands. Any contract entered into between Brands and any such third party is concluded directly between the Brand and the third party concerned and, except as expressly set out in these Brand Terms, Ziracle cannot be involved in the fulfilment or liability for any such contracts.

3. Intellectual Property

1. Subject to the exceptions in Clause 4 of these Terms and Conditions, all Content included on the Website, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Ziracle or Our Affiliates. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

2. You may print, reproduce, copy, distribute, store or in any other fashion reuse Content from the Website as specified in Clause 5 of these Terms and Conditions and for personal or educational purposes only unless otherwise indicated on the Website or unless given Our express written permission to do so. Specifically you agree that you will not systematically copy Content from the Website with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given Our express written permission to do so.

4. Brand Content

1. By entering into this Agreement and listing an item, the Brand grants, as well as represents and warrants that it has the right to grant to Us and our Affiliates a royalty-free, nonexclusive, worldwide, sub-licensable, perpetual, irrevocable right and license to use, reproduce, perform, display, distribute, adapt, modify, reformat, create derivative works of, incorporate and embed into other works, and distribute Brand Content throughout the Website.

2. The Brand hereby grants Us and our Affiliates and marketing partners a nonexclusive, royalty-free, non-transferable license to publish, use, reproduce, distribute, transmit, and display your name, trademarks, service marks and logos during the Term in connection with Our Services.

5. Fair Use of Intellectual Property

Material from the Website may be reused without permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

6. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Ziracle or that of Our Affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply Our endorsement of the sites themselves or of those in control of them.

7. Links to This Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at hello@ziracle.com.

8. Content on the Website

8.1 When submitting Content to the Website you should do so in accordance with the following rules:

• You must not use obscene or vulgar language;

• Brand Content may not be unlawful or otherwise objectionable (including that which may be in breach of rules, regulations or legislation specific to the item or service you are advertising). This includes but is not limited to Brand Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

• Brand Content must not promote or incite violence;

• Brand Content should be honest and fair, should not make any unsubstantiated or unsupportable claims, and should not make dishonest or unreasonable comparisons with other content on the Website;

• Brand Content must be in the English language. Content in any other language may be removed at our sole discretion;

• Brand Content may not infringe the intellectual property rights of any third party including but not limited to copyright and trade marks;

• The Brand must not post links to other websites containing any of the above types of content;

• The means by which the Brand identifies themselves must not violate these Terms and Conditions or any applicable laws;

• The Brand’s Products must be placed into the appropriate category;

• The Brand must not impersonate other people or businesses;

• The Brand must not submit material that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks; and

• The Brand must not use Our Website for unauthorised mass communication such as “spam” or “junk mail”.

8.2 The Brand acknowledges that We may screen, approve (or reject) Brand Content submitted to the Website, and that as a result of such screening, We may edit and/or remove such Brand Content.

8.3 By posting Brand Content you warrant and represent that you are the author of that content or that you have acquired all of the appropriate rights and/or permissions to submit it. We accept no responsibility or liability for any infringement of third party rights by such Brand Content. Further, you waive all moral rights in the Brand Content to be named as its author and grant Us a perpetual licence to modify the Content as necessary for its inclusion on the Website.

8.4 We will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Brand Content, nor for any errors or omissions in the Brand Content. Use of and reliance upon the Brand Content is entirely at your own risk.

8.5 ‘Content’ may also include communications with partners and promotional activities and competitions that have been facilitated, arranged and/or initiated by Ziracle, including but not limited to PR (press/media relations), influencer and creator activities. Where introductions have been facilitated by Ziracle these are for the purposes of promoting our Brands via Ziracle and our marketplace. Reference should be made to Ziracle, our website, using associated assets only (logos, images, including links to products and pages on the ziracle.com domain) — and ensure that these promotional activities are in accordance with the terms of sale.

9. Brand Products

9.1 The Brand agrees and warrants that any and all Brand Content: (a) will be truthful, accurate, and not misleading or otherwise deceptive; (b) will not violate the intellectual property rights of any third party such as copyright, patent, trademark, trade secret or other proprietary rights, rights of publicity or privacy; (c) will not violate any law, statute or regulation; (d) will not be defamatory, libellous, unlawfully threatening or unlawfully harassing; and (e) will not create liability for Ziracle. The Brand will only provide content for Products that fit into the categories or parameters approved in writing by Us. The Brand may provide Us with Content for Products in additional categories or parameters only upon the prior written consent of Ziracle (which may be given by email). We will not have any responsibility for or liability with respect to the Brand’s Content.

9.2 The Brand hereby represents and warrants that it will not list, offer or sell Products that: (a) are stolen or counterfeit; (b) violate the intellectual property rights of others such as copyright, patent, trademark, trade secret or other proprietary rights, rights of publicity or privacy; (c) the Brand does not have full right and authority to sell; (d) contain any viruses, Trojan horses, worms, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; (e) violate any law, statute or regulation (such as those governing export control or consumer protection); (f) contain any material that is obscene, pornographic or that contains child pornography; and/or (g) create liability for Ziracle.

9.3 All Products sold through the Website which are not manufactured or owned by the Brand will be received by the Brand directly from the brand owner or from an authorised supplier of the brand owner, and the Brand must be an authorised reseller of the Products. The Brand will maintain adequate processes and procedures for conducting diligence to assure that Products are authentic, authorised for sale, and not stolen, counterfeit, illegal or misbranded. Upon Our request, the Brand will promptly provide Us with (i) certificates of authenticity (or similar documentation) for Products and (ii) documentation showing that the Brand is permitted to sell specific brands or Products through the Website.

9.4 The Brand will comply with, and ensure that all Products comply with, all product safety, testing and certification requirements under applicable laws. The Brand will promptly notify Us in writing of all warnings, disclaimers or any other similar notices required by applicable laws to be posted with respect to Products.

9.5 The Brand shall provide Us with written certification stating that the Brand has complied with any of the Brand’s obligations under this Agreement, including compliance with consumer product safety laws and authenticity of Products.

9.6 The Brand shall not sell or offer for sale any Products on any competing website of Ziracle if under an exclusivity agreement with Ziracle.

9.7 The Brand undertakes that where a Customer has purchased a Product by way of the Website, to make any further sales of Products to that Customer by way of the Website only, and to entitle Us to the payments as set out in this Agreement.

9.8 ALCOHOL & AGE RESTRICTED PRODUCTS: if permitted to sell alcohol products or age restricted products the Brand must have an effective age verification process in place for preventing sales to prospective customers who are underage. The age verification process must meet standards that satisfy due diligence as described in the Business Companion guide for online age verification checks.

• Limitation of liability: Brands expressly acknowledge and agree that Ziracle shall not be liable for any special, incidental or consequential damages or lost profits (however arising, including negligence) resulting from or in connection with the sale of goods on the Ziracle site.

• Representations and warranties. Each Brand represents and warrants that: the Brand of alcohol or age restricted products has the right, power, and authority to sell such products; the Brand owns all necessary and required licences to lawfully carry out such transactions and post the item to its purchaser; the recipient (and buyer if different from the recipient) has proven they are 18 years of age or older prior to delivery; and the transaction will comply with all applicable commerce laws including all laws around postage and fulfilment.

• Indemnification: The Brand is solely responsible for compliance with all laws associated with the sale of alcohol or age restricted products. The Brand indemnifies Ziracle of all responsibility associated with this sale.

• Postage: Certain local laws and regulations may govern and limit a Brand’s ability to sell and post alcohol or age restricted products. The Brand is solely responsible for consulting with legal and/or other experts to determine which laws and regulations may apply and to fully abide by those laws. Since each country has its own regulations governing the shipment of alcohol and age restricted products, the Brand must clearly note which countries it is able to post to in the item description.

• Age: Brands posting alcohol or age restricted products must require the recipient to be in possession of photo identification confirming they are 18 years of age or older. The buyer, if different from the recipient, must also show proof of age.

10. Order Processing

10.1 Customers purchasing Products through the Website will place orders using Our system and We will collect all proceeds from such transactions, including shipping costs and applicable taxes. We will transmit to the Brand the order information (e.g. Customer name and shipping address) (“Transaction Information”) that We determine the Brand needs to fulfil each order. We will send an automated email message to each Customer confirming receipt of an Order.

10.2 We will not bear the risk of credit card fraud in connection with any Product that is not shipped by the Brand to the shipping address specified in the Transaction Information provided by Us. The Brand will be responsible for all costs related to such credit card fraud and all charge-backs related to Products sold and Product fulfilment and delivery.

10.3 Once We have transmitted an order to the Brand, the Brand will at its own expense be solely responsible for, and bear all liability for, the fulfilment of the Order, including packaging and shipping of Products, securing the services of and payment of any freight forwarder or customs broker service charges (as may be required), import or export duties or taxes (as applicable), and Customer service. The Brand agrees that legal ownership and all risk of loss of the Products remains with the Brand until the Customer physically receives the Product.

10.4 The Brand will ship only the product purchased by the Customer and will not include any additional products, materials or information not purchased by the Customer, other than those materials included in all shipments sold by the Brand, as long as such materials do not in any way promote the Brand’s own website or any of our competitors.

10.5 The Brand will ship items ordered by Customers by placing the ordered items into the custody of the appropriate shipping agency or freight forwarder within one (1) Working Day following notification of the order. The Brand will provide notice of shipment to Us through the CMS and the Brand represents and warrants that it will only provide notification of shipment following actual shipment of the product. If We do not receive a shipment notification from the Brand within seven (7) days of placement of Order, the Order may be cancelled by Ziracle and the Brand will be responsible for all Product costs and shipping costs associated with such cancelled order.

10.6 The Contract of Sale

i. The Brand acknowledges and agrees that following acceptance of an order through the CMS, such acceptance is also deemed to be an irrevocable instruction by the Brand to Ziracle to conclude a contract of sale between the Brand and the Customer. The contract of sale between the Brand and the Customer is concluded when Ziracle (acting as the commercial agent of the Brand) sends an order confirmation email to the Customer, and Ziracle has no responsibility for the performance of any such contract.

ii. The Brand acknowledges and agrees that the terms and conditions relating to any such contract shall comprise the Customer Terms, the email confirmation relating to the Customer’s order and the applicable details on the relevant Product page. The Brand agrees to be bound by all such provisions.

10.7 Processing Customer Orders

i. Ziracle shall notify the Brand by email of any order awaiting acceptance by the Brand. The Brand acknowledges that Ziracle does not warrant the reliability of email communications and the Brand must check the CMS daily for alerts of new orders.

ii. Following receipt of such notification the Brand shall, within a maximum of two (2) Working Days, and as a matter of best practice within twenty four (24) hours, confirm its acceptance or rejection of each and every order using the CMS, and provide an estimated dispatch date. The Brand shall use its best endeavours to accept every order.

iii. Following acceptance of an order through the CMS, the Brand shall fulfil the Customer order as soon as reasonably practicable and dispatch the Customer order to ensure that it reaches the Customer within the timelines advertised on the relevant Product page and/or in accordance with any subsequent correspondence with the Customer.

iv. Should the Brand fail to meet the agreed SLAs of dispatch, or fail to advise of any reason that an order cannot be dispatched within these timescales, they must report this immediately to Our Brands and Customer Service team. Reasons for being unable to dispatch may include unavailability of products, out of stock, technical failure, or other. Failure to report within the agreed dispatch times may incur a fees adjustment from Ziracle, to be included in the next payout. Fees adjustments may vary depending on impact and disruption caused to business and/or customer. Special consideration on fee adjustment(s) or a pause/closure of Brand shop could be given where disruption has been deemed to materially affect Us and/or brand or reputation (e.g. negative reviews, negative press coverage, or negative sentiment expressed within other groups, organisations or partners). Any fees adjustment or other action taken will be at Our discretion and deemed to be reasonable and commensurate. The Brand will also indemnify Ziracle against any matters relating or arising out of failure to meet agreed SLAs.

10.8 Communication with Customers

i. The Brand shall ensure that any and all correspondence with any Customer shall:

• be solely for the purposes of processing and/or progressing a Customer order;

  • be via the CMS or, if that is not possible, at all times include a reference to ziracle.com;

  • not include any reference to the Brand’s own website, email address, other correspondence address or any other promotion of services outside those offered through or by Ziracle;

  • not include any direct marketing to the Customer. Customer personal data is processed by Ziracle as Data Controller and may only be used by the Brand for the sole purpose of fulfilling orders placed through the Website. Any use of Customer data for direct marketing or any other purpose not expressly authorised by Ziracle constitutes a material breach of this Agreement and may constitute a breach of the UK General Data Protection Regulation and the Data Protection Act 2018.

ii. The obligations under Clause 10.8.i shall include any material included with the dispatch of a Customer’s order. Ziracle shall make relevant materials available on request to help the Brand fulfil this obligation.

iii. Any breach of Clause 10.8.i shall constitute a material breach of these Conditions and may constitute a breach of data protection legislation.

iv. The Brand shall respond to any Customer enquiries or Customer complaints promptly and courteously, in the first instance within one Working Day, and shall advise Ziracle of any escalated unresolved Customer enquiries as soon as reasonably practicable.

11. Pricing

1. The Brand’s prices shall be fully inclusive of all taxes and additional charges where applicable. The one exclusion to this is postage and packing which, if such charges apply, the Brand will show separately.

2. If the Brand is VAT registered, the Brand shall charge VAT at the rate which is currently in force in the UK with respect to the Brand’s Products.

3. It is the Brand’s sole responsibility to ensure that it fully complies with current VAT regulations and accounts for VAT correctly.

4. The Brand has complete discretion over how it wishes to price its Products, however the prices on Ziracle must not exceed the retail prices available on the Brand’s own website or other channels where the Brand sells directly to consumers. Should prices between other sites and platforms through which the Brand’s products are available vary, then prices shall not exceed the lowest available listed price.

5. Subscriptions (recurring order plans) may also be available from the Brand at regular intervals (e.g. every 1 month, every 2 months, etc.). Where available, these may be offered on the Website. ‘Subscribe & Save’ discounts or interval price reductions may be available, and these discounts should also be available for the same products if available in the Brand’s Ziracle store.

12. Cancellations, Returns, and Refunds

1. The Brand is responsible for processing all Customer cancellations, returns, refunds, and/or Customer service price adjustments. The Brand will provide Us with its Customer return, refund and price adjustment policies (“Customer Service Policies”) for display on Our Website. The Brand’s Customer Service Policies for Products sold through the Website will be no less favourable to Customers than the Brand’s most favourable policies offered on the Brand’s own website or on other websites for such Products. If the Brand does not provide such Customer Service Policies to Us prior to the commencement of this Agreement, then the Brand shall be deemed to have adopted Our customer service policies as may be adopted and/or revised from time to time. The Brand shall notify Us of any material changes to the Brand’s Customer Service Policies at least fourteen (14) days prior to the Brand’s implementation of such changes.

2. The Brand will be responsible for all refunds. If the Brand determines a Customer is due a cash refund, the Brand will notify Us and include other related information requested by Us (e.g. reason for refund).

3. Free UK Returns — As We operate a Free UK Returns policy the Brand will be responsible for all acceptable returns in line with the Brand’s own policy relating to return of goods (e.g. 14 day, unused / tags intact, etc.). In the event the Brand policy determines a Customer is eligible to return or exchange an order, customer returns are covered by the Brand at a cost of £2.50. The Brand will notify Us and include other related information requested by Us (e.g. reason for return or exchange).

4. For more information related to Free UK Returns please refer to the Brand Handbook provided with your welcome pack.

13. Payments & Costs

1. In consideration of Our Services We shall be entitled to receive 25% of the sale price of the gross Order(s) net of postage and packaging, insurance costs and any sales taxes, plus UK VAT at 20% [e.g. 25% + VAT @ 20% = 30% total] for Brands in the UK and European member states (“Net Sales Price”). If products are subject to VAT, 30% will be applied to the Ex VAT price of goods, which equals 25% of the Inc. VAT or gross Order(s) value.

2. Payment processing is included in the total sales price (including shipping fees, “Gross Sales Price”) at a rate of 1.4% by all payment methods (including Visa, Mastercard, Apple Pay, Google Pay) — except PayPal at their standard rate of 3.4% + 20p, and ClearPay which is charged at 6% processing in line with ClearPay fees for payments collected in instalments. Refunds and cancellations may still be subject to the payment processing or other fees that were deducted at point of sale transaction.

3. We shall pay to the Brand 75% of the Net Sales Price, less taxes and any processing fees outlined above, on or around the 15th of the following calendar month after month of sale (e.g. an order on 3rd June would be paid on 15th July). This means 2–6 weeks from Our receipt of the payment for the Order(s) and confirmation of receipt of the Order(s) by the Customer.

4. The Brand will maintain price parity between the Products it offers through the Website and on other websites or platforms including the Brand’s own website. Should prices between other sites and platforms through which the Brand’s products are available vary, then price parity shall be in line with the lowest available listed price.

5. For more information related to fees please refer to the Brand Handbook provided with your welcome pack, which includes a transparent fees calculator with illustrative examples.

14. Termination and/or Suspension

1. This Agreement shall continue until terminated in accordance with the terms and conditions set forth in this Agreement.

2. This Agreement may be terminated at any time by either Party if the other Party breaches any provision of this Agreement, and has failed to cure such breach within thirty (30) days of the receipt of written notice of breach from the non-breaching party, stating the nature and character of the breach. Termination under this Section does not limit either Party from pursuing any other remedies available to such Party, including but not limited to injunctive relief.

3. Either Party may terminate this Agreement upon written notice to the other Party in the event (a) the other Party files a petition for bankruptcy or is adjudicated bankrupt; (b) a petition in bankruptcy is filed against the other Party and such petition is not dismissed within ninety (90) days; (c) the other Party becomes or is declared insolvent or makes an assignment for the benefit of its creditors or an arrangement for its creditors pursuant to any bankruptcy or other similar law; (d) the other Party ceases to do business in the normal course; or (e) a receiver is appointed for the other Party or its business.

4. We may terminate this Agreement for any reason by giving thirty (30) days prior written notice to the Brand. The Brand may also terminate their agreement by giving thirty (30) days prior written notice to Ziracle.

5. The Brand will continue to have obligations under this Agreement after termination, including without limitation: (i) providing customer service to Customers who purchased Products on the Website; (ii) paying any invoices delivered by Us in connection with the Agreement; (iii) notifying Us and Customers of any recalls of its Products; (iv) remitting any taxes collected to the proper jurisdiction(s); and (v) immediately notifying Us of any security breach that allows a third party to view, access or otherwise compromise any Transaction Information.

6. Should a Brand account fail to meet its obligations and/or terminate its agreement prematurely, We may be required to complete a process of account closure and termination. This may take up to 180 days to allow for review of the account, outstanding liabilities, business exposure, and other risks, costs or damages associated with the termination (including financial, reputational, data, or other). Following a review and reconciliation the Brand will be informed of any outstanding payments due or owed, and account termination concluded.

7. Ziracle reserves the right to assign its rights and obligations under this Agreement, including but not limited to the relationship with the Brand and any associated data, to a third party in the event of a sale, merger, acquisition, or other transfer of all or substantially all of its assets or business. The Brand hereby acknowledges and agrees to such potential assignment.

8. The provisions of this Agreement which by their nature are intended to survive termination (including without limitation representations, warranties, indemnification, payment obligations, remedies, limitations of liability, choice of law, jurisdiction, and venue) shall survive its termination.

15. Disclaimers

1. We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that it will be secure.

2. Save for the discretionary screening and approval of Brand Content and/or Brand Products, We have neither control over, nor involvement in, any goods or services advertised on the Website and accept no responsibility for any actions taken, or any goods or services provided, by any Brands.

3. Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, We make no warranty or representation that this is the case. We make no guarantee of any specific results from the use of Our Services.

4. No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

5. We make no representation or warranty that any part of this Website is suitable for use in commercial situations or that it constitutes accurate data and/or advice on which business decisions can be based.

6. Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are advised to take responsibility for your own internet security, that of your personal details and your computers.

16. Availability of the Website and Modifications

1. The Services are provided “as is” and on an “as available” basis. We give no warranty that the Website or the Services will be free of defects and/or faults. To the maximum extent permitted by law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

2. We accept no liability for any disruption or non-availability of the Website resulting from external causes including but not limited to ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and state-mandated censorship.

3. We reserve the right to alter, suspend or discontinue any part (or the whole of) the Website including but not limited to the Content available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

17. Indemnity

You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms & Conditions, your improper use of Ziracle’s Services or your breach of any law or the rights of a third party.

18. Limitation of Liability

1. To the maximum extent permitted by law, Ziracle or Our Affiliates accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Services and/or Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

2. Nothing in these Terms and Conditions excludes or restricts Our liability for death or personal injury resulting from any negligence or fraud on the part of Ziracle or Our Affiliates.

3. In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

4. The entire risk arising out of the Brand’s use of the Website, the use of any services offered in connection with the marketplace, and/or the use of any content remains with the Brand. Notwithstanding anything else in this Agreement, the maximum liability that We shall have is limited to the actual value of any commissions actually received by Us in connection with any sales made by the Brand through the Website.

19. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

20. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

21. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Ziracle.

22. Communications

1. All notices/communications shall be given to Us either by post to Our registered address (see above) or by email to hello@ziracle.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a Working Day, and on the next Working Day if the email is sent on a weekend or public holiday.

2. We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you may receive from Us.

3. We will provide not less than 30 days’ written notice of any material changes to these Terms and Conditions. Continued use of the Website following the expiry of such notice period shall constitute acceptance of the revised terms.

23. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Ziracle shall be governed by and construed in accordance with the Laws of Scotland. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.

ZIRACLE LTD • SC844466 • 7 Gladstone Terrace, Edinburgh, Scotland, EH9 1LU • hello@ziracle.com • ziracle.com

These Brand Terms and Conditions were last updated on 1st April 2026.